On the officer's WhatsApp
Ravi Kulkarni gets the task where he already is. Tap his replies on the phone. Each one prints straight onto Meridian's passbook, and once the dispute is in, the branch is pulled in automatically.
Try it: tap the replies
SaarthiOS Collect · Account passbook
Meridian Facilities
- A/c
- CL-0001 · Facilities
- Branch
- Pune, West
- Officer
- Ravi Kulkarni
| Date | Particulars | Ref | Amount | Unexplained |
|---|---|---|---|---|
| 28 Sep | Billing data loaded7 unpaid bills · 4 sites · ₹1.08Cr unpaid for 90+ days | ERP | ₹1.30Cr | ₹1.08Cr |
| 28 Sep | Flagged as urgent: INV-W00001Unpaid for 410 days, over a year | Cut | ₹42.00L | ₹1.08Cr |
| 28 Sep | Task sent to Ravi Kulkarni on WhatsAppArea Officer · Pune: visit, check, note what happened | Task | ₹1.08Cr | |
| 29 Sep | Officer visited the clientVisited Meridian accounts team at Pune HO. | Field | ₹1.08Cr | |
| 29 Sep | Dispute on INV-W00001Client says two months of service fell short. The bill is explained, not lost. | Field | ₹42.00L | ₹66.03L |
| 29 Sep | Promise: ₹26.00L by the 10thFor the bills nobody disputes, agreed by the client's accounts team | Field | ₹26.00L | ₹40.03L |
| 29 Sep | Officer's notes saved to the kundliClient relationship is fine — this is a genuine SLA dispute, not a dodge. Recommend settle credit + collect the ₹26L now. | Field | ₹40.03L | |
| 29 Sep | Escalated to Anjali Mehta, Branch HeadNeeds a decision on the service credit, with the full chat attached | Branch | ₹40.03L | |
| 30 Sep | Next step: settle the credit, collect the rest, keep the clientBased on the numbers and 3 field notes | Kundli | ₹40.03L | |
| 29 Sep | Officer's visit and reply dueWhatever he finds shows up here | Field | ||
| — | Passed to the branch head, if it gets stuckWith the full chat attached | Branch | ||
| 1 Oct | ₹40.03L still unexplained goes back on the listChecked again with tomorrow's billing data | Cut | ||
| 10 Oct | ₹26.00L falls due as promisedChecked against what the client promised | Due |
Escalated
Raised to Anjali Mehta, Branch Head
SLA-credit decision owed. She gets the bill, the dispute and Ravi's read, not a bare number.
SaarthiOS Collect
task bot · Ravi Kulkarni
2026-09-28
New task · 09:05
Meridian Facilities · Pune
Meridian Facilities · Pune — ₹42.0L stuck 410 days on INV-W00001. Visit, confirm status, log outcome.
Reply once you've met them.
Reply once you've met them.
09:05
Ravi's quick replies